Practical information to prepare your visit to the Brotte Wine Museum
come see us
Brotte Wine Museum & tasting cellar:
- 1 hour 20 minutes from Marseille Provence airport
- 27 minutes from Avignon TGV station
- 26 minutes from Avignon central train station
- 10 minutes from the Orange Sud toll - A7
- 19 minutes from the Vedène / Avignon Nord toll - A7
In high season, remember to book your entry tickets
We are open 7 days a week, all year round.
Closed only on December 25th and January 1st
🕒 Schedule opening
The Brotte Wine Museum is open all year round, 7 days a week, with opening hours varying according to the seasons.
- October 16 – April 15: 9 a.m. to 10:45 a.m. and 14 p.m. to 16:45 p.m. (shop open until 18 p.m.)
- April 16 – September 15: 9 a.m. to 17:45 p.m. (shop open until 19 p.m.)
- September 16 – October 15: 9 a.m. to 11:45 a.m. and 14 p.m. to 17:45 p.m. (shop open until 19 p.m.)
We are closed on December 25th and January 01st.
We strongly advise you to book your entry ticket in High Season.
Accessibility for people with reduced mobility
The Brotte Wine Museum, labeled Tourisme&Handicap since 2023, is fully accessible to people with reduced mobility.
Contact and location
Cancellation and Refund Policy for Visits and Tastings at the Brotte Wine Museum
- Introduction: At the Brotte Wine Museum, we understand that unforeseen circumstances can occur, and we strive to make our cancellation and refund policy as clear and fair as possible. Please read this policy carefully before booking your tour and tasting.
- Cancellation by the Customer
- Cancellation up to 48 hours before the event: You can cancel your reservation up to 48 hours before the scheduled date of your tour and tasting to receive a full refund.
- Cancellation between 48 hours and 24 hours before the event: If you cancel between 48 hours and 24 hours before the date of your visit, you will receive a refund of 50% of the total booking amount.
- Cancellation less than 24 hours before the event: No refund request will be accepted if cancellation is made less than 24 hours before the visit time.
- Modification of the Reservation
- Change up to 48 hours before the event: You can change the date and time of your visit free of charge up to 48 hours before the event, subject to availability.
- Modification between 48 hours and 24 hours before the event: Any modification made between 48 hours and 24 hours before the visit will be subject to a penalty of 20% of the total amount of the reservation.
- Modification less than 24 hours before the event: Modifications are not possible less than 24 hours before the event.
- Cancellation by the Brotte Wine Museum
- In order to guarantee the best possible visiting experience, we will not be able to accept reservations for groups of more than 10 people at the same time. In this case, we invite you to space out the slots by at least 1h30 in order to preserve the quality of the visit for all.
- If we have to cancel your tour for reasons beyond your control (e.g. extreme weather conditions, technical incidents), you will have the choice between a full refund or rescheduling your booking to a later date at no extra cost.
- Refund Request Procedure
- To cancel or modify your reservation, please contact our customer service by email at caveau@brotte.com or by telephone at 04 90 83 59 44.
- Refunds may take up to 10 business days to process.
- No-show
- In case of no-show without prior cancellation, no refund will be granted.
- Exceptional Cases
- Requests for refund or modification for exceptional reasons (e.g. medical emergency, force majeure) will be examined on a case-by-case basis. Proof may be required.
- Contact
- For any questions regarding this policy, please contact us by email at mercierr@brotte.com or by telephone at 04 90 87 82 08.
We thank you for your understanding and cooperation and hope you enjoy your visit and tasting at the Brotte Wine Museum.
This policy is subject to change without notice. Please check the conditions at the time of your booking.
